IMPORTANT NOTICE

With recent developments of the outbreak of Covid-19, we want to reassure our business clients and home users that we have additional steps in place.

We have ceased retail store operations and solely running repair services, and supply of essential consumables such as hardware, cartridges, paper etc.

This is to enable us to provide an ‘essential service’ of I.T. support to those who are reliant on the operation of their devices during this especially difficult time.  This is in line with latest Scottish government advice that those ‘providing community services should remain open’

We are currently offering the following services:

WORKSHOP REPAIRS 

Our premises at 113 High Street will operate the reduced following hours to allow drop off and collection only.  Repair turnaround times to be advised at drop-off

Monday:             11am-3pm

Wednesday:      11am-3pm

Friday:                11am-3pm

Listed below are the measures we have put in place to ensure our workspace is safe

  • We will operate a strictly one customer on the premises at any one time
  • Door will be locked. Please knock for access
  • Hands washed before and after contact with machines, although all technicians will wear protective gloves
  • Workshop areas are disinfected before and after each repair has been collected
  • Credit card machines are cleaned regularly
  • Cordoned off area for safe drop off and collection
  • Observe the 2M social distancing guidelines

ONSITE PICKUP AND RETURN

We are offering a service to collect your device, repair it and return it back to you repaired.  This will be a ‘contact free’ collection and delivery service.  We ask that you have your machine unplugged with all cables by your door for collection by our technician. We ask that you call us on 01577 861878 (voicemail available for out of hours) or email info@fifecomputers.com

REMOTE ACCESS REPAIRS

We also offer a remote access session where we can access your device in your home from our workshop.  We ask that you call us on 01577 861878 (voicemail available for out of hours) or email info@fifecomputers.com

Stay safe!

Kind regards,

Kevin, Corinna & Janice